We aim to provide a highly engaging and memorable experience for delegates, fostering real learning and enabling skills to be safely practised using relevant scenarios.

Courses may be run for as few as 4 delegates, making them suitable and affordable for SME's and smaller organisations, as well as for larger organisations who want to test the water with a new learning approach.

Training notes are normally presented in an easy-reference A5 format, as well as on CD-ROM for saving onto a PC or laptop. All course materials are also available for organisations to facilitate training in-house (following limited 'train the trainer' consulting and allowing customisation or enhancement if required).

In many courses and at a small extra cost, delegates may familiarise with and receive their personal copy of our People ASSiST™ personal organiser, providing a practical day-to-day guide as they begin coaching or mentoring. These may be easily customised to reference in-house terminology, initiatives and organisation-specific case studies.

Proactive Style Customer Awarded Top Coaching Accolade

We are delighted to congratulate the Metropolitan Police Service, a Proactive Style customer, on the announcement that its Coaching Programme has been awarded the European Mentoring and Coaching Council's European Quality Award, a kite-mark awarded in recognition of excellence in coach training and development.

Proactive Style supported the Metropolitan Police Service's application for this award, moderating the programme and providing advice and knowledge-ware to support its different stages. The Service is the first non-commercial public sector organisation in Europe to be granted the Award, following a rigourous multi-level process of assessment and moderation against other applicants and existing Award holders.

The Courses

Currently, we offer the following courses:

Managing Conflict at Work 2 days	As a manager and leader you are faced each day with an avalanche of constant and challenging demands? Do the days seem to get shorter as you try to balance a demanding career with developing new skills and maintaining a happy equilibrium between work and a balanced life? "Managing Conflict at Work" is aimed at line managers and others in the "front-line" who are responsible for managing teams. The course explores how to prevent, minimise and contain conflict, an essential part of a manager's role, and one which when performed effectively can radically impact on an organisation's bottom line. Topics covered include: Conditions for conflict Contexts: why conflict management matters Recognising conflict triggers Containing conflict development Micro-tools for managing conflict Managing the aftermath of a dispute Preventive strategy. The course assumes no prior knowledge or experience, and is suitable for managers at any level.
Effective Mediation 2 days	The demand for Mediation to resolve staff disputes is increasing as organisations recognise the benefits of alternative dispute resolution (ADR) ahead of court action. Performed well, Mediation achieves an optimal "lasting peace" whilst minimising the commitment of time, resource and energy. To mediate effectively requires appropriate skill, knowledge and strong self and situational awareness. Topics covered include: Isolating the causes and desired outcomes of dispute Convening mediation Recognising and diffusing sensitivities and emotion Breaking impasse Managing the mediation process Dialogue strategies Negotiating Mediation ethics Achieving an agreed and lasting resolution. The course is aimed at individuals who regularly or occasionally act as mediators in staff disputes. It will benefit experienced and novice mediators, coaches and senior managers, as well as HR and other professionals responsible for ensuring effective mediation practice. No prior exposure to conflict management is required, however delegates will especially benefit if they are able to relate to disputes they may have been involved in (whether or not as a mediator).
Making Conflict Management Work 1 day	Effective Conflict Management is a vital cornerstone for any organisation's people management strategy. Conflict Management embraces prevention (or minimising the risk of) conflicts occurring, managing them swiftly and effectively when they do, and containing the fall-out of any disputes which don't conclude satisfactorily. An effective strategy saves an organisation time, cost and energy, as well as helping to enhance its reputation. Topics covered include: Organisational and regulatory contexts of conflict Creating awareness and up-skilling conflict management skills for line managers Assessing the costs, risks and rewards of alternative strategies for resolving specific disputes Sourcing, engaging and developing conflict manager specialisms Engaging and managing the parties involved in escalated conflict management Ensuring a "lasting peace" Evaluating the effectiveness and return on investment of conflict management decision making. The course is aimed at HR and others responsible for ensuring effective Conflict Management practice, as well as at Learning and Development, OD and Coach Management professionals who need to develop conflict management awareness and skills amongst others. No prior experience of conflict management is required.
Coaching Essentials 2 hours - ½ day	Introduces coaching principles and skills, intended as a stand-alone or 'drop-in' module for broader leadership training. Topics covered include: Meaning and contexts for coaching Core coaching competencies A model for coaching The coaching relationship Achieving success with coaching. The course assumes no prior knowledge or experience, and is suitable for delegates at any level. The ½ day version of the course allows for more extensive experience share and role plays.
Mentoring Excellence 2 hours - ½ day	Introduces mentoring principles and skills, intended both for staff or executives who are new to or experienced with mentoring. Topics covered include: Mentoring skills primer Situation analysis A model for mentoring Mentoring for growth Mentoring as a management style. The course assumes no prior knowledge or experience, and is suitable for delegates at any level. The ½ day version of the course allows for more extensive experience share and role plays.
Coaching Update 2 hours - ½ day	Offers a refresher and skill building experience for managers who've undertaken previous coach training. Topics covered include: Coaching refresher and experience share Coaching the team Coaching models beyond GROW Coaching for emotional intelligence Coaching on the fly Coachee perspectives New trends in coaching. The course assumes delegates have received prior coaching training, and is suitable for delegates at any level. The ½ day version of the course allows for more extensive experience share and role plays. Optionally, this course can be easily adapted to include discussion of how coaching may help to support a particular initiative facing manager coaches (e.g. an organisation change).
Coaching For Managers 1 day	Provides full coverage of 'Coaching Essentials', together with more extensive role-plays and broader topic coverage. Topics covered include: Situation awareness Contracting for coaching Coaching for learning and development Coaching on the fly Scaling techniques. The course assumes no prior knowledge or experience, and is suitable for delegates at any level.
A-B people development for leaders and managers 2 days	Examines a full range of techniques and principles for helping staff to move from 'A-Z', including a solid grounding in coaching, mentoring and counselling. This course offers extensive opportunities for delegates to practise a wide range of skills in a safe environment. Topics covered include: Principles of motivation and engagement Applied learning theory The helping skills repertoire Coaching essentials Mentoring as a management style Counselling essentials Situational leadership styles Emotional intelligence On the fly interventions Coaching the team New trends in staff learning. The course assumes no prior knowledge or experience, and is suitable for delegates at any level. Delegates attending this course also receive our full manager's Coaching and Mentoring Toolkit (filo-fax version), a powerful desk reference aid.

The Trainers

Our associate base combines the talents of highly experienced coaches and trainers, each of whom bring significant practical business experience.

At a small additional cost, our courses may be supplemeted by role-plays by award-winning improvisation actors.

International Partnering

We are proud to associate with IMA International Limited, offering coaches, consultants and training throughout the world.

IMA bring more than 25 years' experience of working with aid agencies, non government organisations and charities throughout Africa, Asia and Latin America. Whilst originally created to offer affordable but high calibre training and consultancy to the development and not-for-profit sectors, IMA now offers its extensive expertise in inter-cultural coaching and training to organisations in all business sectors.

In addition to customer-specific training, IMA runs a wide range of regular "public" training courses in the UK, Thailand, Republic of South Africa and elsewhere.

IMA's fully accredited coaches offer tele-coaching to remote locations, alongside face-to-face coaching for UK-based organisations. Regular "taster" tele-conferences are also scheduled, introducing coaching to newcomers.

For more information, please visit IMA's website at IMA International.

Further information

For more information, including full syllabus breakdown and pricing, please call us on +44 (0)1273 326822 or send an email to info@proactivestyle.com